At Wild Garden Expert, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.
This Privacy Policy describes how Wild Garden Expert (“we”, “us”, “our”, or “Wild Garden Expert”) collects, uses, and shares personal information through our website and related online services (collectively, the “Service”). It also explains your privacy rights and how to contact us.
We are committed to protecting your privacy and handling your information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Index
- Personal information we collect
- How we use your personal information
- How we share your personal information
- Your rights and choices
- Cookies and similar technologies
- Data security
- Children
- Changes to this Privacy Policy
- How to contact us
1. Personal information we collect
We collect personal information from you when you use our website, make a purchase, subscribe to our newsletters, or otherwise interact with us. This may include:
Information you provide directly:
- Contact data – such as your name, email address, and phone number.
- Billing and shipping information – including your address and postcode, when you make a purchase.
- Account details – if you create an account on our website.
- Order and transaction data – such as products purchased, order dates, and payment confirmation.
- Communications – information you provide when contacting us via email, our contact form, or social media.
- Marketing preferences – such as your subscription status for our newsletters.
Information collected automatically:
When you visit our website, we and our service providers (including Google Analytics) automatically collect:
- Device information – such as your IP address, browser type, operating system, and device identifiers.
- Usage data – including pages visited, time spent on the site, referring/exit pages, and interactions with our content.
- Cookies and tracking technologies – used to enhance functionality, measure site performance, and deliver relevant advertising.
Information from third parties:
We may receive information about you from:
- Payment processors (for example, when you complete a purchase through WooCommerce).
- Marketing and analytics partners such as Google and Meta (Facebook/Instagram Ads).
- Email marketing tools like KIT, which help us manage newsletters and marketing campaigns.
2. How we use your personal information
We use the personal information we collect for the following purposes:
Service delivery
- To process and fulfil your orders, payments, and deliveries.
- To provide customer support and respond to your enquiries.
- To maintain and improve our website and online store.
Communication
- To send you updates about your orders, deliveries, or account.
- To send newsletters or promotional emails if you’ve opted in to receive them.
Analytics and improvement
- To analyse website traffic and customer behaviour using tools such as Google Analytics.
- To improve our products, website, and marketing.
Marketing and advertising
- To show relevant ads to you on platforms like Meta (Facebook/Instagram) and Google.
- To measure and improve the effectiveness of our marketing campaigns.
- You can opt out of marketing communications at any time
Legal and compliance
- To comply with our legal obligations.
- To prevent fraud and ensure the security of our systems and transactions.
3. How we share your personal information
We may share your personal information with:
- Service providers who help us operate our business, such as:
- WooCommerce – to process orders and manage the online store.
- Payment processors – to handle secure transactions (e.g., Stripe or PayPal).
- Google Analytics – to understand how visitors use our website.
- KIT – for managing email newsletters and marketing.
- Authorities if required to comply with legal obligations or to protect our rights.
- Business transferees in connection with any merger, sale, or acquisition involving Wild Garden Expert.
We do not sell your personal information.
4. Your rights and choices
Under the UK GDPR, you have several rights regarding your personal data:
- Access – You can request a copy of the personal information we hold about you.
- Rectification – You can ask us to correct or update inaccurate information.
- Erasure (“right to be forgotten”) – You can request deletion of your personal information, where legally permissible.
- Restriction – You can request that we limit the processing of your personal information.
- Objection – You can object to our processing of your data, including for direct marketing.
- Data portability – You can request your information in a portable format.
- Withdraw consent – You can withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us at info@wildgardenexpert.com.
We may ask for additional information to verify your identity before responding.
5. Cookies and similar technologies
Our website uses cookies and similar technologies to enhance your browsing experience and support our analytics and advertising activities.
You can control cookies through your browser settings or via cookie preference tools provided on our site. Blocking cookies may impact certain features or functions.
For more information on managing cookies, visit:
https://www.aboutcookies.org
6. Data security
We use reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no online system can be completely secure, and you share information with us at your own risk.
7. Children
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with their data, please contact us and we will delete it promptly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
9. How to contact us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@wildgardenexpert.com
Cookie Policy
This Cookie Policy explains how Wild Garden Expert (“we”, “us”, or “our”) uses cookies and similar technologies on our website www.wildgardenexpert.com (the “Site”).
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide insights about how people use them.
Cookies can be:
- Session cookies, which expire when you close your browser, or
- Persistent cookies, which remain on your device for a set period or until deleted.
Cookies may also be:
- First-party cookies (set by our site), or
- Third-party cookies (set by services from other companies, such as analytics or advertising providers).
2. How we use cookies
We use cookies for the following purposes:
Essential cookies
These are required for the basic operation of our website and online shop. Without them, features such as shopping cart functionality and secure login may not work.
Examples include:
- WooCommerce cookies for managing your cart and checkout.
- WordPress cookies for remembering login sessions and site preferences.
Performance and analytics cookies
These help us understand how visitors use our website so we can improve its performance and usability.
We use:
- Google Analytics to collect data such as pages visited, time spent, and interactions on the site.
Learn more: Google Privacy Policy
You can opt out here: Google Analytics Opt-out Tool.
Advertising and marketing cookies
We use cookies from advertising partners to show relevant ads and measure their effectiveness. These may track your browsing activity across different websites.
We use:
- Meta (Facebook and Instagram) advertising cookies to deliver targeted ads and measure ad performance.
Learn more: Facebook Privacy Policy.
Functional cookies
These enable enhanced features and personalization, such as remembering preferences or displaying embedded content.
3. Managing your cookie preferences
When you first visit our website, you will see a cookie banner giving you the option to:
- Accept all cookies, or
- Manage your preferences (e.g., opt out of non-essential cookies).
You can change or withdraw your consent at any time using your browser settings or cookie banner tools.
You can also control cookies directly from your browser:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
If you block or delete cookies, some parts of the website may not function properly.
4. Updates to this Cookie Policy
We may update this Cookie Policy periodically to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons.
Please revisit this page regularly to stay informed about our use of cookies.
5. Contact us
If you have any questions about our use of cookies, please contact us at:
📧 info@wildgardenexpert.com